What We Collect and Why We Hold It
We collect the information you give us when you create or update your account — your name, contact details, and the mobile wallet numbers you register for deposits and withdrawals via bKash, Nagad or Rocket. When you make a payment, our system logs the transaction reference
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and wallet type so we can match it to your account and resolve any queries quickly. We also collect device and browser data — your IP address, session timestamps, and which pages you open — to keep your login secure and detect unusual access patterns. This
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is not marketing data; it is operational data that keeps your account running. We do not sell your personal information to third parties. Data is retained for as long as your account remains active and for a period after closure as required by applicable compliance obligations.
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If you use Rocket Paybill or send via Nagad transfer, the reference numbers attached to those transactions are stored securely and used only for payment reconciliation. We process your data on the basis of account performance and our legitimate interest in fraud prevention. Your use of
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the platform is subject to local law and eligibility in your region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.